FAQ

Shipping rates are based upon the size and weight of your order, as well as where we are shipping it to. We can ship internationally as well. Shipping rates can also vary based upon how soon you want your item and we are can offer expedited shipping at the UPS calculated fee depending on turnaround request and service method. Rates can vary and are negotiated through UPS.

It is Back Talk Systems commitment to ensure your satisfaction. Should an item need to be returned, contact our Customer Service Department for a Return Authorization Number within 14 days at "csr@backtalksystems.com". No item will be accepted without a Return Authorization Number or if the returned item is received in excess of 30 days after receipt by the customer. Shipping and handling charges are non-refundable.

Customized materials cannot be returned, refunded or exchanged. Please open all packages with caution and care, especially when removing posters from the heavy duty poster shipping tubes. We take great care when shipping these products so they arrive in excellent condition. Should your merchandise arrive damaged in any way, it must be investigated by the carrier. Please make sure to keep all packing materials as well as the container, for inspection by the carrier. Should you receive the wrong item, it must be returned to Back Talk in its original condition, so please handle it carefully. Back Talk Systems, Inc. makes every effort to ensure that you will be completely satisfied with your purchase, but we reserve the right to restrict the purchasing privileges of anyone who abuses our return policy or has an unacceptable cancellation rate.

Yes, we can ship internationally. In addition, we do have distributors across the globe to help with your orders. This information can be found by selecting "Distributors" under the main horizontal Navigation Links at top right, under the "CONTACT" button.

Any customs, duties, taxes or other fees will be the customer's responsibility when they pick up or receive their order. Please note that the online shipping ESTIMATE is not always accurate and we will contact you when the order is packaged/boxed with a more accurate total. We will request payment on any BALANCE DUE before shipping any product. 

Yes, we will be happy to send you samples of our products (posters/DVD’s/Audio excluded). Simply visit the "shop" on the home page of our website and click on "request a sample". Samples come thru USPS and can take up to 2 weeks to arrive.

Yes, our Customer Service Department is available Monday - Friday, 8:00 a.m. – 5:00 p.m. MST. Please leave a message if you get voicemail as it is checked often and we will get back to you as soon as possible. Should you have trouble getting through for any reason via phone, you can always email us (csr@backtalksystems.com) or fill out the online "Contact form" on the Contact Us page.

Phone: (800) 937-3113  |  Phone: (303) 277-9990

We have available 2 Color Choices for Customization:

1. BLACK INK only for text
2. FULL COLOR for text and/or logo options.

If you don’t have a logo, we can just print your Clinic Name in a nice bold font and a color choice that is complimentary to the product design itself. Unless you have a branded color that is already used for your clinic, we suggest you allow our team of design experts to choose the best color for your product(s).

Do you have minimum order quantities for customization?

Yes and no, it all depends on the product. Please be sure to read any SPECIAL NOTES on each product page before you add the items you wish to purchase in the cart.

Logo Requirements (only available for COLOR CUSTOMIZATION option):
Logo artwork should be sharp and clean with no rough or jagged edges (pixelated). Images need to be at a high enough quality (resolution) to print well. Images or logos you have taken off the web that you do not own are not acceptable. Many times, artwork will look good on screen or when printed at a small size. But, when enlarged to the size needed for your imprinted product, any imperfections will also be magnified. To ensure that your order is processed immediately and your artwork reproduces well, be sure your artwork meets our guidelines. Our customization department will determine immediately if your logo is acceptable or not, and request you provide us with a higher quality file or can help you identify a Plan B option should that be necessary.

NOTE: A photo of your building (interior or exterior) does not constitute as an acceptable logo. Photographic images, when reduced in size print darker and often become unrecognizable to the viewer as to what they are looking at. VECTOR logos that you may already be using for promotional products is our preferred file format. We will NOT accept MS WORD or web (.bmp or gif) images of too low a resolution.

How do I know if my text and logo will fit on a product I am interested in?
On almost every product “detail” page, we will always have a MAIN image of the product being sold, and thumbnail images below for you to click on and see an enlarged version. You will more than likely always find an image that identifies the area(s) that can be customized. Should you have any questions, just email “customization@backtalksystems.com”, or call us at 1.800.937.3113.

In some cases, only text will fit into a given space. In other cases, only your logo may fit. It’s important you pay attention the the IMPRINT AREA identified for your guidance.